Respecting your Privacy

Servpros

is dedicated to upholding the Australian Privacy Principles for fair handling of personal information. These principles set clear standards for collecting, using, disclosing, storing, and accessing personal information in compliance with the Privacy Act 1988 (Commonwealth) and its amendments (the Act). You can view the full text of the Australian Privacy Principles (APPs) on the Office of the Australian Information Commissioner’s website:

Australian Privacy Principles

Personal information includes your name, mailing or residential address, telephone number, email address, and other transaction and registration details, such as the company you work for, your role, and financial information, including credit card details and information from credit reporting agencies.

Our respect for your privacy is paramount. We have policies and procedures in place to ensure all personal information is handled sensitively, securely, and in accordance with the APPs, regardless of how or where it is obtained.

This Privacy Policy outlines:

– What personal information is collected and stored– How information is collected and used

– The implications of choosing not to provide the required information

– How you can request access to the personal information we hold about you

From time to time, it may be necessary for Servpros to review and update this Privacy Policy. We reserve the right to change our policy at any time. Amendments or replacements to the Privacy Policy will be posted on our website.

### Collection of Your Personal Information

We only collect personal information relevant to our business relationship with you to provide our services and products. We may collect your personal information:

– Directly from you, including via telephone, email, or facsimile

– When you register on our website

– When you place an order or service request with us

– When you access and interact with our website

– From other sources, including third parties such as credit reporting agencies

– Through any correspondence we receive from you

### Is Your Personal Information Secure?

When you submit personal information, we manage it using up-to-date techniques and processes that meet current industry standards to ensure your personal information is kept secure and confidential. We also take measures to destroy or permanently de-identify personal information if it is no longer required.

### Use and Disclosure of Personal Information

By providing your personal information to us, you acknowledge and consent that we may use and disclose it for the purpose for which it was collected or for a related purpose, such as:

– Supplying our services and products to you in accordance with our Terms and Conditions and any agreement with you

– Assisting us in providing, improving, and marketing our services and products to you

– Regulatory reporting and compliance with legal obligations, including fraud protection and security purposes

– Identifying you and conducting appropriate checks, including credit checks

– Setting up, administering, and managing our services and products, including account management

– Training and developing our staff to better serve you

– Contacting you

– Transferring information to our successors and/or assigns

### What Happens if You Do Not Want to Disclose Personal Information?

You are not obligated to provide any personal information requested by us. However, if you choose to withhold information, we may not be able to provide you with certain products and services.

### Removing Your Personal Information

You may request the removal and deletion of your stored personal information at any time by contacting us in writing.

### Providing Personal Information About Another Person

If you provide personal information about another person, you represent to us that you are authorized to do so and that you will inform the person about Servpros, how we use and disclose their information, and their right to access that information.

### Linked Sites

The Servpros website may contain links to websites owned or operated by other parties. We are not responsible for the information or privacy practices of these websites, and you should review their privacy policies.

### How Can You Access Your Personal Information?

You may request access to personal information we hold about you in writing. We will provide access in accordance with the Act and APPs, except where the APPs allow us to deny access. If access is refused, we will provide reasons for the refusal in writing.

### How to Contact Us

If you have any questions about privacy, please contact us at 1300 820 715 or visit servpros.io. For more information about privacy law, visit OAIC